Returns & Exchanges

At Pintola, we prioritize your satisfaction and food safety; therefore, we offer a seamless return process for any damaged or incorrect orders received within 48 hours of delivery. Due to the perishable nature of our nut butters and snacks, we ensure every request is handled with the highest quality standards.

1

Initiate Request

Contact our support team via email or phone within 48 hours of delivery, providing your order ID and a brief description of the issue.

2

Submit Documentation

Upload clear images or a short video of the product packaging, the outer box, and the invoice to verify any damage or leakage.

3

Quality Inspection

Our quality control team will review your submission within 24-48 hours to validate the claim against our safety and hygiene protocols.

4

Resolution Delivery

Once approved, we will initiate a free replacement or a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing